"Visitors trying to reach a Facebook property, like, will not get an answer and so the page won’t load," Muzaffar said. When traffic is directed at Facebook's internet addresses, the addresses basically are not there because of the issue. "In our experience, these usually are mistakes, not attacks." "From what we understand of the actual issue – it is a globalized BGP configuration issue," Usman Muzaffar, Cloudflare's senior vice president, engineering, told USA TODAY.
This occurred apparently because of an error in the Border Gateway Protocol (BGP), an internet traffic standard. Can you imagine working at FB right now, when your email no longer works & all your internal FB-based tools fail?- briankrebs October 4, 2021įacebook's service became unavailable – and remained unavailable Monday afternoon – and unreachable on the internet, according to web infrastructure company Cloudflare.
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And with the servers unable to communicate, the problems mounted, causing outages across its systems and its three major social platforms that are now being brought back up - slowly, Facebook said.Ĭonfirmed: The DNS records that tell systems how to find or got withdrawn this morning from the global routing tables. The company said late Monday that the underlying cause of the outage affected many of its internal systems, making it harder to diagnose and resolve.įacebook said its engineers determined the problem originated with a networking issue that interrupted communications between its data centers. That's why Facebook scrambled to get the sites back up and running. Instagram's digital ad revenue is projected to be $25 billion this year and more than $32 billion in 2022, eMarketer said. digital advertising revenue is estimated to be more than $48 billion this year and $57 billion in 2022, according to eMarketer. The outage affected Facebook's moneymaker – ads. We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible- Mike Schroepfer October 4, 2021 *Sincere* apologies to everyone impacted by outages of Facebook powered services right now. ►Facebook whistleblower: Who is Frances Haugen? Everything you need to know ►Windows 11: What you need to know about Microsoft's release of its new operating system To every small and large business, family, and individual(s) who depends on us, I'm sorry." We appreciate your patience as we come back online."įacebook Chief Technology Officer Mike Schroepfer personally apologized twice Monday to users via Twitter: "Facebook services coming back online now – may take some time to get to 100%. We know billions of people and businesses around the world depend on our products and services to stay connected. The company has also offered a litany of apologies to its users: "We’re sorry. The company said late Monday that there was “no evidence that user data was compromised as a result.”Īnd a Facebook spokesperson reiterated that stance Tuesday in an email to USA TODAY saying that "we want to make clear there was no malicious activity behind this outage."
And that total loss of connection caused a second issue that made things worse." "Our systems are designed to audit commands like these to prevent mistakes like this, but a bug in that audit tool didn’t properly stop the command," Facebook detailed in a Tuesday blog post. "This change caused a complete disconnection of our server connections between our data centers and the internet. At around 5:40 p.m., some users were able to access the platforms, but not all functions were back.įacebook said that “the root cause of this outage was a faulty configuration change” when an engineer doing routine maintenance work issued a command "which unintentionally took down all the connections in our backbone network, effectively disconnecting Facebook data centers globally." The social network and the Facebook-owned platforms stopped working around 11:30 a.m. Monday’s outage of Facebook, Facebook Messenger, Instagram and WhatsApp, one of the longest in Facebook’s history, marooned billions of users who rely on the social media giant and its apps for everything from connecting with friends to running their businesses and logging into websites.
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